Refund policy

Overview

JB Ander offers returns and exchanges on unworn items in their original (brand-new) condition returned or exchanged in the original packaging within thirty (30) days from the date of purchase. Any omitted accessories (i.e. dust bag, original box, extra laces, etc.) may incur a $30 fee.

A refund or exchange may be denied if excessive scuffing and creasing is observed. 

Please try on shoes with care. We recommend trying on your shoes on a soft surface, and with a shoe horn, to avoid scuffing the sole or heel.

Returns should be placed inside a protective shipping/mailer box and shoes must be sent in their original shoe box. A restocking fee may be deducted from the original paid amount for any returns shipped without proper/original boxes. Once we receive your return, please allow 5-7 business days for processing. Refunds will be applied to your original payment method.

Shipping

U.S. Orders
JB Ander provides free return shipping on all U.S. orders. All exchanges also qualify for free return shipping.

International Orders
For orders placed outside the U.S., the buyer is responsible for return shipping costs. 

 

Process

If you would like to return or exchange an item, you may do so by logging into your account for self-serve returns: https://account.jbander.com or by following the return/exchange instructions in your order confirmation email.

You may also email support@jbander.com for direct assistance. 

JB Ander must receive your item for return/refund or exchange within thirty (30) days of the date of purchase. JB Ander has the right to refuse return of goods that do not meet these return policy requirements.

 

If emailing support@jbander.com for return assistance, please include all the information below in the return request: 

1) Order number

2) Item(s) you are returning

3) Reasons for return (i.e. incorrect size)

If your item meets the return policy requirements, you will receive a return label and instructions from our customer service representative.  

Return packages must be received by us no later than 30 days from date of original purchase indicated on the invoice.