JB Ander offers returns and exchanges on unworn items in their original (brand-new) condition returned or exchanged in the original packaging within thirty (30) days from the date of purchase.

A refund or exchange may be denied if excessive scuffing and creasing is observed. Please try on shoes with care. We recommend trying on your shoes on a soft surface, and with a shoe horn, to avoid scuffing the sole or heel.

If you would like to return or exchange an item, you may do so by logging into your account for self-serve returns (https://account.jbander.com) or by following the return/exchange instructions in your order confirmation email.

You may also email support@jbander.com for direct assistance. 

If emailing support@jbander.com for return assistance, please include all the information below in the return request: 

1) Order number

2) Item(s) you are returning

3) Reasons for return (i.e. incorrect size)

JB Ander must receive your item for return/refund or exchange within thirty (30) days of the date of purchase. JB Ander has the right to refuse return of goods that do not meet the return policy requirements.

We know that it can be a challenge to buy shoes online. You can exchange any items meeting our return policy criteria within thirty (30) days from the date of purchase.

Be sure to try on your shoes on a soft surface to avoid scuffs, excessive creasing, or damage to the sole. 

U.S. Orders
JB Ander provides free return shipping on all U.S. orders. All exchanges also qualify for free return shipping.

International Orders
For orders placed outside the U.S., the buyer is responsible for return shipping costs.