Política de reembolso

Returns and Exchanges

JB Ander offers returns and exchanges on unworn items in their original (brand-new) condition returned or exchanged in the original packaging within thirty (30) days from the date of purchase.

Return/Exchange Policy

If you would like to return or exchange an item, you may do so by logging into your account for self-serve returns: https://account.jbander.com or by following the return/exchange instructions in your order confirmation email.

Please feel free to email support@jbander.com for assistance. 

JB Ander must receive your item to return or exchange within thirty (30) days of the date of purchase. JB Ander has the right to refuse return of goods that do not meet these return policy requirements.

Return Procedures

If emailing support@jbander.com for return assistance, please include all the information below in the return request: 

1) Order number

2) Item(s) you are returning

3) Reasons for return (i.e. defective or incorrect item)

4) Your contact information (email address and phone number)

If your item meets the return policy requirements, you will then receive a return slip from our customer service representative.  Ship the return items to the address indicated in the confirmation email.  

Return packages must be received by us no later than 30 days from date of original purchase indicated on the invoice.